Tulare County to Implement Customer Service Program

Residents who interact with Tulare County government employees can expect an even greater level of customer service in the future thanks to a new program unveiled at Tuesday’s Board of Supervisors meeting.

The County Customer Service Training Program aims to provide customer service training to all County employees through lectures, videos, and interactive sessions. More than 4,000 Tulare County employees will participate in the program over the next two years. Each new hire will be required to take the training.

Fifth District Supervisor Mike Ennis, who pushed for the creation of a countywide customer service program in 2011 while serving as Chairman, said he is pleased that the initiative came to fruition.

 “Customer service is the lifeblood of any successful business, including local government,” Supervisor Ennis said. “Thousands of residents utilize Tulare County services every day. These residents expect and deserve great customer service.”

Prior to developing the program, an outside consultant conducted an evaluation of Tulare County’s ability to provide quality customer service. The evaluation, which included internal surveys and mystery shoppers, showed that, overall, employees were providing good customer service.

“Day-in and day-out our employees strive to satisfy and meet the public’s needs,” said Allen Ishida, Chairman of the Board of Supervisors. “This program will ensure that we will maintain and elevate our level of customer service.”

Implementation of the customer service program will begin in the first week of June.