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/ Tulare County Health & Human Services Agency Operations and Services During Stay-Home Order Tulare County Health & Human Services Agency Operations and Services During Stay-Home Order
In compliance with Governor Gavin Newsom’s stay at home order, Tulare County Health & Human Services Agency announces changes to agency operations and service hours.
“The past several weeks have been a compelling reminder that our community is turning to Health & Human Services with the need for health and mental health services, along with public assistance programs,” said Timothy Lutz, Agency Director. “Despite California’s shelter in place order, HHSA’s work is deemed essential, and in light of that, we are implementing a number of changes in an effort to protect our employees while continuing to provide the essential services our community members need.”
Closures and Suspended Services
Effective March 23, 2020 all lobby’s will be closed to the public for all HHSA locations.
Limited access for some shared department lobbies. Noted below are the exceptions.
Hours of Operation: Monday -Thursday 7:00 a.m.-5:30 p.m., Friday, 8:00 a.m.-noon
Effective March 18, 2020, Animal Services Shelter Operations: no public access except by appointment
Accounts Receivable discontinuing in person payments.
Clients can mail in, pay over phone or pay online
Effective March 23, 2020, all offices closed to the public
Services conducted via phone, email, fax or interactive electronic resources Normal outstation locations are unavailable
CWS: Hours of Operation ~ Monday – Friday, 8:00 a.m. -11:00 p.m.
Group Therapy and Monthly Support Group has been cancelled
Clinical Supervision discontinued
Immediate Response Referrals continuing
TulareWorks: Hours of Operation: Monday-Friday, 8:00 a.m.-5:00 p.m. (District Offices/Call Center),
Face-to face interviews, orientations and hearings are suspended for all programs
Redeterminations for Medi-Cal, CalFresh and CalWORKs suspended for 90 days
General Relief lien collection is suspended
Immediate needs triaged at the door
Aging Service (HICAP, MSSP, and Veterans)
Hours of Operation: Monday- Friday, 8:00 a.m.-5:00 p.m.; Friday – 8:00 a.m. – noon
Call in access during hours of operation
Hours of Operation: Monday – Friday 7:00 a.m. -6:00 p.m.
Effective March 19, 2020, the Wellness Center no public access.
Effective March 23, 2020, all clinic/facilities no public access.
Medication support will provide up to two days per week injectables based on appointment only.
County Group Therapy cancelled.
Transitional Living Center has been instructed to have no outside visitors. Activities have been suspended.
Payee checks available for pick up once a week on Mondays
Hours of Operation: (All services closed to public unless otherwise noted)
Health Clinic – Visalia M-F 8:00am-7:00pm, Sat 8:00am – 12:00pm
Health Clinic will triage patients and treat face to face those with acute issues. Phone calls and telemedicine options will be pursued in treating patients or refilling medications
Farmersville Clinic will field phone calls and direct patients as deemed appropriate.
WIC - Monday –Thursday 7:30am-5:30pm, Friday 8:00am-12:00pm
California Children Services - Monday –Thursday 7:30am-5:30pm, Friday 8:00am-12:00pm
Public Health Nursing Program - Monday –Thursday 7:30am-5:30pm, Friday 8:00am-12:00pm
Environmental Health - Monday –Thursday 8:00am-5:30pm, Friday 8:00am-12:00pm
Environment Health will handle business by phone calls and website. Any required services will be handled by appointment. The department will respond to all outbreak investigations.
Public Health Administration - Monday –Thursday 7:30am-5:30pm, Friday 8:00am-12:00pm
Vital Statistics – Monday –Friday 8:30am -3:30pm
TB clinic by appointment only
Medical Therapy Unit services suspended per State direction.
Oral Health, Tobacco Control Plan, NEOP, and CA PREP suspended.
For more information: www.tchha.org .